Refund policy
Return & Refund Policy
Last updated: June 2026
Because every Deep Waves Oceanwear product is custom made-to-order, we are unable to accept returns due to sizing issues or change of mind. We ask that you carefully review sizing guides before placing your order.
We will gladly replace or refund any item that is:
- Defective or damaged upon arrival
- Incorrectly printed or the wrong item was received
To request a refund or replacement: Email us at deepwavescoaching@gmail.com within 30 days of delivery with:
- Your order number
- A clear photo of the issue
We'll review your request and make it right. 🌊
Non-Returnable Items:
- Items returned after 30 days of delivery
- Items that have been worn, washed, or altered
- Final sale items
Refund Processing: Approved refunds will be issued to your original payment method within 5–10 business days.
TikTok Shop Orders: For orders placed through TikTok Shop, return and refund requests are handled directly through the TikTok app in accordance with TikTok's platform return policies. For defective or incorrect items from a TikTok Shop order, you may also contact us at deepwavescoaching@gmail.com and we'll do our best to assist.
Flow. Heal. Repeat. — Deep Waves Oceanwear